plumbline1portfolio004Susan is an amazing writer and communicator. She creates engaging content that I have referenced and used numerous times myself, in addition to the programs she’s worked on for me. She definitely understands the balance working with clients/brands and is skilled at blending her voice with their needs. She is one of the most professional online content creators I’ve worked with and I can say nothing but good things about her and her work.

Shannon Chastaine,  Content Creator/Online Marketing Manager


testimonals3We are faced with the challenge of reporting clinical trial results to our shareholders. Sometimes this is good news for our investors, and sometimes this is not. Susan keeps our specific needs in sight at all times and has helped us strategize to create a communication program that builds on our successes. Her ability to get quick results, I believe, lies in her ability to stay highly focused, while paying close attention to detail. Also, Susan is a delight to work with. Her qualities of integrity, loyalty, quickness of mind and her ability to work well with staff on all levels are evident very quickly. She has become an important part of our company “family.”
Judy Barnes
Corporate Communications


testimonals4ESusan, thank you for organizing the communications efforts for all of our plants, nationwide, a task that seemed too formidable for us. More importantly, you helped us preserve the integrity of our organization through our communications efforts. Your role in teaching us how to identify our most “marketable” strengths and to showcase these in all of our marketing efforts, is making a dramatic impact in our processes and the way we are communicating our story.
Susan Pardoe-Russ
Vice President
GenCorp Automotive



downloadstefSusan is a content marketing and social media expert who increased our ticket sales, while inspiring and educating our readers. She added tremendous value in creating and building the social media program for Stef’s Celebrate Life Tailgate. She helped us through a website re-design, and introduced us to many best practices, tools and tactics. She is hardworking, creative, efficient and is a delight to work with. I have no doubt that you would be extremely pleased to have her be a part of your team.

Sue Fitz, Stef’s Celebrate Life  Tailgate,  Board President



plumbline1portfolio003Susan was great at presenting during our April, 2015 Lunch & Lunch workshop at Innovate New Albany. The framework she shared with the attendees helped them construct a great story to integrate into their company and into selling their product and their brand.

Paul Proffitt/Sundown Rundown/Startup Fund Manager and Entrepreneur Advocate
testimonals2Susan was an instructor for Portfolio Creative’s Illumination Bureau and did an amazing job. She taught our attendees how to bring their brand to life with a story. Additionally, she emphasized the importance of the ‘hero’s journey’ and shared compelling examples. Susan is a pleasure to work with and I highly recommend her!
Jennifer Brown
Marketing Manager
Portfolio Creative



Susan is talented. She uncovers all the details, hidden or not, to create a compelling story. Susan quickly adapts technical information into pragmatic articles. Specifically, she interviewed our staff and clients and wrote an in-depth article that highlighted a new product we created. Then, she placed the article, verbatim, in National Public Accountant, a key resource to help us build credibility, just on the cusp of tax season. Susan has a solid understanding of our business, our client’s business and the editor’s needs, and is able to provide counsel in tailoring our message in a way that made the trade publication receptive to our story. In the specialized field of tax preparation software, we found that Susan has a broad range of media relations experience and persistence that was effective in establishing our presence in the trade media.
John Graves
President & CEO

ohio dominicanSusan, we feel certain that the media coverage you generated was an important factor in stimulating the level of giving we received in our latest appeal brochure. The brochures you helped to produce, with Kelly Allan, have had a tremendous positive response. We fell certain that the appeal brochures contributed much to the above average level of giving. We wish to take this opportunity to thank you for your part in making our appeal a success. Working with you has been such a pleasure. You have a gracious way of making things happen in an unhurried fashion while still maintaining deadlines – a fete not easily accomplished.
Rita M. Busch, OP
Director of Development
Dominican Sisters, St. Mary of the Springs



Susan, the article you wrote for us is amazing! This, combined with the marketing book you created for us, is making a positive difference on our bottom line. We already have new clients. Thank you so very much.
Betty Nally
Marketing Manager



plumbline1.001She’s patient with us! She listened to our history, our needs and where we want to go, and using her own knowledge, was able to build a business plan for us that we are more than happy with.

Carlo Fortunato & Rodney Harrison