Your customer is your best marketing channel. People enjoy spending hours on social media yet loathe standing in line. From their smartphones, tablets and laptops, consumers share their perceptions through a community of trusted relationships. How influential are these relationships?
81% of US respondents indicated that friends’ social media posts directly influenced their purchase decisions, (Forbes).
How do you become part of that crucial sphere of influence? By creating meaningful and memorable experiences with your customers, and motivating them to share their experiences within their online communities.
Success Stories
- AEP: Turn “frustration” into opportunities for customer enlightenment. For example, AEP is currently transforming the way we consume an invisible vital commodity, into one we purchase proactively, through smart phone apps and “smart” appliances. To transform the customer from passive to proactive consumers, AEP asked for help in placing blog posts to educate consumers, linking to AEP explanatory videos, where readers learn how to change the paradigm and lower their energy costs.
- Country Crock®: When the new USDA food guidelines were released, Country Crock, seized the opportunity to reveal how their products help meet the new healthier fats requirement. After illuminating the new guidelines, readers were asked to post their own versions of their own healthy recipes on Facebook and Twitter.
- Coca-Cola: As federal money funneled to America’s park shrivels, Coca-Cola teamed up with the National Park Foundation to give grant money to fund these parks, challenging Americans share their favorite American park memories through blog posts, Facebook and Twitter updates.
Let Plumbline help you create social media programs that amplify the awareness of your brand, while leveraging the power of your social media supporters. Contact Us